ngd88 Privacy Policy — How We Collect, Use, and Protect Your Personal Data

Definitions

Throughout this Privacy Policy, the following terms carry the meanings set out below:

• "ngd88", "we", "us", or "our" refers to the ngd88 online betting and casino platform operated at ngd88.io.
• "User", "you", or "your" refers to any individual who accesses, browses, or holds a registered account on the ngd88 platform.
• "Personal Data" means any information that identifies or can reasonably be used to identify a living individual, including name, email address, mobile number, payment details, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, or deletion.
• "Third Party" means any individual, company, or organisation that is not ngd88 or the User.
• "Bangladesh Standard Time (BST)" means UTC+6, the operational time zone of ngd88.

Data We Collect

ngd88 collects the categories of Personal Data described below. We do not collect more data than is necessary to deliver our services to Bangladeshi players.

How We Collect Your Data

ngd88 collects Personal Data through the following channels:

• Direct Submission: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a promotion, you provide Personal Data directly to ngd88.
• Automated Technologies: When you access the ngd88 platform, our servers automatically collect Technical Data and Usage Data via cookies, server logs, and similar tracking technologies. See Section 7 for details.
• Payment Processors: When you transact using bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or BRAC Bank, the relevant payment processor shares transaction confirmation data with ngd88 to reconcile your account balance.
• Identity Verification Providers: Where ngd88 uses a third-party KYC provider to verify your identity, that provider may return verification results, including a confirmed identity status, to ngd88.
• Fraud Prevention Services: ngd88 may receive risk-scoring data from third-party fraud and security services used to protect the platform and its users.

How We Use Your Data

ngd88 uses the Personal Data it collects for the following specific purposes:

• Account Management: To create, maintain, and administer your ngd88 account, including processing your registration, verifying your identity, and managing your account settings.
• Service Delivery: To provide the full range of ngd88 services, including sportsbook betting on BPL, IPL, T20 World Cup, and international cricket fixtures, casino games, slots, live dealer tables, and instant games like Plinko.
• Payment Processing: To process deposits and withdrawals in Bangladeshi Taka (৳) via your chosen payment method, and to maintain accurate financial records of all transactions.
• KYC and Compliance: To verify your age (21+), identity, and address in compliance with anti-money laundering obligations and responsible gaming requirements.
• Customer Support: To respond to your enquiries, resolve disputes, and handle account closure or self-exclusion requests submitted to [email protected].
• Responsible Gaming: To monitor your gaming activity for indicators of problem gambling, apply deposit limits, session limits, or cooling-off periods at your request, and to respond to self-exclusion requests. See our Responsible Gaming page for full details.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeover attempts, and other prohibited conduct described in our Terms & Conditions.
• Platform Improvement: To analyse how users interact with the ngd88 platform, identify technical issues, and improve features, game performance, and user experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about ngd88 services — but only where you have given us your explicit consent to do so. You may withdraw this consent at any time by contacting [email protected].
• Legal Obligations: To comply with any applicable legal obligations, including responding to lawful requests from law enforcement or regulatory authorities.

Legal Basis for Processing

ngd88 processes your Personal Data on one or more of the following legal bases:

• Contract Performance: Processing is necessary to fulfil our contractual obligations to you as a registered ngd88 user — including operating your account, processing bets, and handling payments.
• Legitimate Interests: Processing is necessary for ngd88's legitimate business interests, including fraud prevention, platform security, and analytics — provided those interests are not overridden by your privacy rights.
• Legal Obligation: Processing is required to comply with applicable law, including identity verification requirements, anti-money laundering obligations, and responses to lawful authority requests.
• Consent: Where ngd88 relies on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Data Sharing and Disclosure

ngd88 does not sell, rent, or trade your Personal Data to third parties for marketing purposes. We share your data only in the following limited circumstances:

• Payment Service Providers: ngd88 shares transaction data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank solely for the purpose of processing deposits and withdrawals on your account.
• KYC and Identity Verification Providers: ngd88 may share Identity Data with accredited third-party verification services to confirm your age and identity as part of our KYC obligations.
• Game Technology Providers: ngd88 shares limited session and wagering data with licensed game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to deliver their games on our platform. These providers are contractually prohibited from using your data for any purpose other than game delivery.
• Security and Fraud Prevention Partners: ngd88 may share Technical Data with fraud detection services to protect users and the platform from criminal activity.
• Law Enforcement and Regulatory Authorities: ngd88 will disclose Personal Data to law enforcement, regulatory bodies, or other competent authorities where required to do so by law, or where we reasonably believe such disclosure is necessary to prevent serious harm or criminal activity.
• Business Transfers: In the event that ngd88 undergoes a merger, acquisition, or sale of assets, your Personal Data may be transferred to the successor entity. You will be notified of any such transfer and the applicable privacy terms by email.

Cookies and Tracking Technologies

ngd88 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and improve your experience. The types of cookies we use are described below:

• Strictly Necessary Cookies: These cookies are essential for the ngd88 platform to function. They enable you to log in, maintain your session, and navigate between pages. Without these cookies, core features of the platform cannot operate. These cannot be disabled.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and recently viewed games — so you do not need to re-enter them on every visit.
• Analytics Cookies: ngd88 uses analytics tools to collect aggregated, anonymised data about how users interact with the platform. This data helps us understand which features are most popular, identify performance issues, and prioritise improvements. Analytics cookies do not personally identify you.
• Security Cookies: These cookies help ngd88 detect and prevent fraudulent account activity, including unusual login patterns and suspicious transaction behaviour.

Most web browsers allow you to control cookies through their settings. You can configure your browser to refuse cookies or to alert you when cookies are being set. Note that disabling strictly necessary cookies may impair your ability to use the ngd88 platform fully.

Data Retention

ngd88 retains your Personal Data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods applied by ngd88 are as follows:

• Active Account Data: Retained for the full duration of your account with ngd88, plus a minimum period of five (5) years following account closure, to meet our legal and regulatory record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of seven (7) years from the date of the transaction in accordance with standard financial record-keeping requirements.
• KYC Verification Documents: Retained for a minimum of five (5) years following account closure or the date of the relevant verification check.
• Support Communications: Retained for three (3) years from the date of the last communication in the relevant support thread.
• Analytics and Usage Data: Retained in anonymised, aggregated form for up to two (2) years for platform improvement purposes.
• Self-Exclusion Records: Retained permanently to ensure that any self-exclusion request is honoured for the full exclusion period and to prevent re-registration during that period.

When your Personal Data is no longer required, ngd88 will securely delete or irreversibly anonymise it so that it can no longer identify you.

Data Security

ngd88 takes the security of your Personal Data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and the ngd88 platform is protected by industry-standard Secure Sockets Layer (SSL) encryption. Look for the padlock icon in your browser's address bar when using ngd88.
• Encrypted Data Storage: Sensitive Personal Data and Financial Data stored on ngd88 servers is encrypted at rest using strong encryption algorithms.
• Access Controls: Access to Personal Data held by ngd88 is restricted to authorised personnel on a strict need-to-know basis. All staff with access to user data undergo data protection training.
• Two-Factor Authentication: ngd88 supports two-factor authentication (2FA) for player accounts to add an additional layer of protection against unauthorised login attempts.
• Penetration Testing and Security Audits: ngd88 conducts regular security testing and audits of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data security incident affecting your Personal Data, ngd88 will take immediate steps to contain and investigate the incident and will notify affected users promptly.

Your Rights

As a registered ngd88 user, you have the following rights in relation to your Personal Data. To exercise any of these rights, contact us at [email protected] with the subject line clearly stating the right you wish to exercise. ngd88 will respond to all valid requests within thirty (30) days (Bangladesh Standard Time, UTC+6).

• Right of Access: You have the right to request a copy of the Personal Data ngd88 holds about you, along with information about how that data is being processed.
• Right to Rectification: If any Personal Data ngd88 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: In certain circumstances, you may request that ngd88 delete your Personal Data. This right is subject to exceptions where retention is required by law or for legitimate business purposes such as financial record-keeping.
• Right to Restriction of Processing: You have the right to request that ngd88 restrict the processing of your Personal Data in certain circumstances — for example, while a dispute about accuracy is being resolved.
• Right to Object: Where ngd88 processes your Personal Data on the basis of legitimate interests, you have the right to object to that processing. ngd88 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
• Right to Data Portability: Where technically feasible and where processing is based on consent or contract performance, you may request that ngd88 provide your Personal Data in a structured, machine-readable format.

Children and Minors

ngd88 services are strictly for individuals aged 21 years and above. ngd88 does not knowingly collect Personal Data from any person under the age of 21. If you are a parent or guardian and believe that a minor has registered or attempted to register an account with ngd88, please contact us immediately at [email protected].

Upon receiving a credible report that an account is operated by a person under 21, ngd88 will immediately suspend the account, delete all associated Personal Data to the extent permitted by law, and void any bets or transactions placed under that account.

Third-Party Links

The ngd88 platform may contain references to third-party game studios, payment processors, or service providers. This Privacy Policy applies exclusively to the ngd88 platform and does not govern the data practices of any third-party websites, applications, or services. ngd88 is not responsible for the privacy practices, content, or security of any third-party service.

We recommend that you review the privacy policy of any third-party service before providing your Personal Data to them.

Changes to This Policy

ngd88 reserves the right to update or revise this Privacy Policy at any time. Where we make a material change to how we process your Personal Data, we will notify you by email to the address registered on your account and post a prominent notice on the ngd88 platform prior to the change taking effect.

The date of the most recent revision is shown at the top of this page. Your continued use of the ngd88 platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should discontinue use of the platform and may request account closure in accordance with our Terms & Conditions.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ngd88 handles your Personal Data, please contact our support team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Response Time: ngd88 aims to respond to all privacy-related enquiries within 24 hours (Bangladesh Standard Time, UTC+6).
• Language: All privacy requests should be submitted in English for the fastest processing.
• Subject Line Guidance: Please use a clear subject line when emailing — for example: "Data Access Request", "Data Deletion Request", "Marketing Opt-Out", or "Privacy Policy Question".

For responsible gaming concerns, account self-exclusion requests, or deposit limit adjustments, please visit our Responsible Gaming page or mark your support email subject line accordingly so it can be prioritised by the appropriate team member.